Advent Air Conditioning, Inc.
  • Service
  • Lewisville, TX, USA
  • $23-$30/hr + Spiffs and Incentives
  • Hourly
  • Full Time

Medical, Dental, Paid Vacation, Paid Holidays, Company Phone, Company Uniform, Company Vehicle, Company Match 401K

Wouldn't you like to work for a true winner?

Advent Air Conditioning has been serving Lewisville and surrounding areas since 1981. Throughout our history, we have made Quality, Honesty and Integrity the Core Values of our business. That commitment was recognized earlier this year when Advent won the inaugural BBB Torch Awards for Ethics in Dallas.

We've won numerous other awards as well, including Contracting Business magazine's Residential Contractor of the Year Award arguably our industry's most prestigious national recognition in 2014.

We are growing and looking for experienced service technicians to join our team. This is a great opportunity to come on board with a company that can provide year round work, the opportunity for growth and advancement, and where what you do really matters!  If you have the drive to succeed and want to be part of a great company we'd like to hear from you!

Job Title: Service Technician Level 5

Pay Scale: $21.00 - $30.00 / hour

Work Hours: 8 am to 5 pm; OT will be required with 1 hour lunch; alternating on-call schedule to cover 24/7 emergency service; some weekends and evenings 

Primary Job Functions: To provide maintenance and repairs on a wide variety of residential and commercial heating and air conditioning systems according to company standards providing the customer with a high quality experience. Assist with training Service Technicians Level 1-4. Provide feedback to Technician Service Manager regarding technical training needs, inventory and retail pricing. Participate in service meetings.

Reports to: Service Technician Manager

Required Qualifications:

  • Valid drivers license
  • EPA Universal Refrigerant Handling License
  • Demonstrate willingness to invest in tools used in Service of HVAC equipment
  • Demonstrate willingness to invest time in service training seminars and classes
  • Work from 28' extension ladder and 12' stepladder
  • Meet all qualifications and have all tools required for Service Technicians Level 1-4, including ability to demonstrate working knowledge of daily, weekly, monthly skills noted below.
  • Understand and communicate benefits of preventative maintenance.
  • Demonstrate advanced customer service skills and have ability to clearly communicate ideas and explanations of problems to residential and commercial customers and co-workers
  • Demonstrate willingness to accept responsibility and leadership roles
  • Experience in training and mentoring service technicians
  • Operate scissors and genie lifts in safe manner
  • Nate Core Certification & Specialty Certifications
  • Must be able to read blueprints
  • Use of tablet and smartphone daily

Daily, Weekly, Monthly, Yearly Duties:

  • Purchase / Maintain required tool list for Service Technician Level 5
  • Arrive at job site at scheduled time and location as dispatched
  • Relocate from one job site to another job site as dispatched throughout the workday
  • Report to dispatcher when arriving and leaving job site
  • Operate company vehicle
  • Follow instructions from supervisor and/or dispatcher and carry out in timely manner
  • Report problems with company tools or vehicle promptly
  • Report problems with equipment to Dispatcher to expedite parts delivery
  • Communicate with customers and collect C.O.D. on maintenance visits as directed
  • Ability to work staggered schedule if required
  • Maintain professional appearance and attitude at all times
  • Complete all service-related forms properly
  • Provide all customers with new / renewal maintenance agreement program information
  • Acquire commercial and residential planned maintenance agreements
  • Inform and educate customers on additional products or services available through company
  • Inform customer of replacement options following company guidelines
  • Ability to work staggered schedule if required
  • On-call status for emergency service as required
  • Converse with facilities engineers, building and homeowners, and general contractors*
  • Diagnose and troubleshoot a wide range of residential and commercial equipment, present repair and replacement options
  • Complete service repairs as approved by customer. Perform the following technical duties: 
  • Advanced electrical and refrigeration principles
  • Service tools and testing devices
  • Ability to layout and install refrigeration piping
  • Ability to layout, design and install low voltage wiring
  • Ability to read and interpret wiring diagrams and blueprints and make accurate material lists
  • Provide advanced diagnostic, repair and preventative maintenance on a wide range of residential and light commercial equipment without supervision
  • HVAC building code compliance
  • Advanced troubleshooting techniques
  • Advanced experience in presenting repair and replacement options
  • Operation of scissors and genie lifts in safe manner
  • Basic sheet metal practices
  • Air balancing principles, techniques and diagnostics with velometer or hood
  • Calculate equipment efficiency and operating costs
  • Champion of flat-rate pricing for the team
  • Responsible for establishing technical training schedule based upon team needs for the calendar year as directed by Service Manager
  • Create & present training seminars and classes for in-house meetings as directed by Service Manager
  • Establish proper seasonal inventory for both shop and truck stock as directed by Service Manager
  • Other duties as assigned

Performance Indicators:

Certain key business indicators will measure the effectiveness of the Service Technician. These include the following:

  • Billing & Efficiency rating of 91%
  • Average ticket price of $$415.00
  • Achieving average monthly revenue goal of $31,000
  • Number of qualified sales leads turned over each month 
  • Number of additional products and services offered to customer
  • Acquire new residential maintenance agreements @ 40% conversion rate or higher
  • Renew residential maintenance agreements @ 80% or higher
  • Customer compliments or complaints
  • Legible and complete paperwork
  • Call-back rate less than 1:40 
Advent Air Conditioning, Inc.
  • Apply Now

  • Share this Page